FAQ’s
Most frequently asked questionsShopping Basics
What Shipping Methods Are Available?
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What are your shipping and return policies?
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Do You Ship Internationally?
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Payments
What Payment Methods Are Accepted?
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Do you accept international credit cards?
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Do you charge sales tax on any item?
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Shipping & Returns
I want to return my purchase! What do I do?
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How long does it take for me to get a refund?
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How Can I Cancel Or Change My Order?
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How can I get assistance if I need it?
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Sava bicycles
Where can I service my Sava bicycle?
In case of any problems, please contact your dealer. Post-warranty service or warranty service (service after riding 200km, not a condition of the bike warranty) can be carried out in any of your verified service centres in your area.
How to resolve a complaint?
Please contact your dealer directly.
How to extend the frame warranty to 15 years?
Extending the warranty is really easy. Prepare your frame number (you’ll find it at the bottom of the centre of the bicycle) or scan the QR code on the top frame tube (only applicable for models released after 06/2021). Then just visit the ACTIVATION section of our website and register your bicycle. Make sure to read the terms and conditions of the extended frame warranty.
How to extend the motor warranty to 5 years?
Extending the warranty on the RearDrive 350 and ExtraDrive 500 motors is activated simultaneously and automatically when extending the warranty on your Sava frame. Prepare your frame number (you’ll find it at the bottom of the centre of the bicycle) or scan the QR code on the top frame tube (only valid for models launched after 06/2021). Then just visit the ACTIVATION section of our website and register your bike. Make sure to read the terms and conditions of the extended warranty.
Can I unlock the maximum speed limit on my electric bicycle?
Yes, it is possible to unlock the speed limit; however, such action may be against the law, and you will automatically lose the warranty on the motor. Therefore, any modification is at the discretion of each bicycle owner.
ExtraDrive 500 Motor Information
The advantages of the ExtraDrive 500 motor:
- Precise and smooth power transmission depending on the driving process
- Quiet and smooth motor operation